FAQ
We’ve done our best to cover the most common questions in the sections below.
If you can’t find the answer, please contact us through our Contact Form or email cs@drivenby.co —we’re here to help!
Yes, We guarantee that all moder car, apparel and merchandise are genuine, so you can shop with confidence.
We are the official dealer for several renowned model brands, including Spark Model, Looksmart Model, BBR, MR Collection, Tarmac Works, and more.
Our range cover all 10 F1 teams, WEC, Macau GP, and a wide range of motor racing and sports car models, as well as official team apparel from each F1 team.
Discover all the brands with us on our about us page.
Drivenby is Hong Kong’s first motorsport-themed e-commerce shop. Our journey began in 2020, and after several years of development, we officially rebranded as Drivenby in 2024.
Our online store is open 24/7, offering a wide range of motorsport models and team apparel.
In addition to our online presence, we have a mini showroom in Lai Chi Kok, Hong Kong, where customers can pick up a limited selection of in-stock Models car / Model helmet / F1 Team Apparel.
The showroom is open by appointment only via WhatsApp.
Yes, we are the Hong Kong official importer / dealer for multiple model brands and F1 apparel & accessories, supplying various online and physical motorsport stores in Hong Kong.
For wholesale or sourcing inquiries, please email info@drivenby.co and our team will respond as soon as possible.
If you can’t find your desired item on our website, feel free to contact us via WhatsApp.
Once we confirm the item is available for order, we will provide you with the estimated price, expected delivery time, and payment instructions.
We accept Visa, MasterCard, American Express, UnionPay, Alipay, Apple Pay, and Google Pay.
Please ensure your shipping address is correct when using Apple Pay or Google Pay.
We ship to many regions worldwide. Shipping fees are automatically calculated at checkout.
Free shipping is available for Hong Kong orders over HK$800.
Taiwan orders over NT$4,000.
If no shipping option appears in checkout page, please contact us through our Contact Form .
In-stock items are usually shipped within 1-3 days.
For pre-order items, Please refer to the Estimated Delivery Period stated in each product. When your orders is ready, you’ll receive an email with a tracking number. Please note that shipping dates may be delayed and are subject to change without prior notice.
If your order includes items with different arrival dates, by default, we will ship all items together in one shipment. If you wish to split the shipment.
Please contact us—additional shipping charges will apply.
please note that once an order is confirmed, it cannot be canceled. If you need to change the shipping address, please contact us as soon as possible for assistance
You can subscribe to our newsletter by entering your email at the bottom of our website to get updates on new arrivals and special offers.
