Terms & Conditions

General Terms and Conditions

Welcome to Driven By Store. Throughout the site, the terms “we”, “us” and “our” refer to Driven By Store. Driven By Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

The Following Terms apply to all sales of products made to you, the customer, via Driven By Store (“the Website”). Please read these Terms & Conditions carefully before submitting your order to us. These Terms & Conditions tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website. We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you agree with the Terms each time you place an order.

Latest Update: Jan 2024

Our products
The images of the products on our website are for illustrative purposes, the final production of the model is subject to corresponding Manufacturer. For In-stock model, we will try our best to display the final production model; For Pre-order Model, your products may vary from those images.

Our contract with you
Our acceptance of your order will take place when we send you an order confirmation email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.

If we are unable to accept your order, we will inform you of this by email and will not charge you for the products. This might be because: -
· the product is out of stock
· we have identified an error in the price or description of the product
· your billing name and address do not match with the credit card used for payment
· technical problems appeared on the website;
· we need to update the product to reflect changes in relevant laws and regulatory requirements.

When we have accepted your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit card account. You can print this page for your reference, or you can refer to the confirmation sent to your email address. The email will show all details of items purchased, delivery addresses and packaging options, which you can keep for your records.

If you have any questions about an order, please contact us via info@driveby.co

(2) Price and Payment
The price of the products is displayed throughout your online journey. We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

(3)Order Cancellations
Order will be cancelled by our system for various reasons, including but not limited to:
· Item(s) not available;
· Difficulty in processing payment information;
· Cannot deliver to address provided;
· Duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. We will refund to you the appropriate amount through the same payment method you chose when placing the order.

You own the products once we have received payment in full.

Your rights to end the contract
You may be entitled to end your contract with us and return the products, but your right to end the contract is entitled only if the product you have received is faulty or damaged during delivery.

Please notify us within 2 days of delivery about any damaged, faulty, or incorrectly supplied products, or if the items listed on the dispatch note do not match those contained in your delivery by emailing us at info@drivenby.co with your order details. To ensure prompt resolution, please provide the order number and keep all packing materials, all complimentary items and the damaged items for inspection by the carrier.

We are obliged to provide you with products that are in conformity with this contract.

If you wish to return damaged, faulty, or incorrect items, you must either post them and all complimentary items back to us or allow us to collect them from you. We will pay the costs of postage or collection.

Please ensure you obtain a Proof of Postage when you return the products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products and all complimentary items, in the unlikely event that we do not receive the returned parcel.

How to make a return

If you are entitled to return products you may request a complimentary return via SF Express within 2 days after delivery.

Please note that if you make a return using a method other than by SF Express and you will be responsible for any applicable costs and charges involved.

We may reduce your refund of the price to reflect any reduction in the value of the products, if the damage has been caused by your handling.

a) Returning Products
Please notify us within 2 days of delivery about returning damaged, faulty, or incorrect items. Products and all complimentary items must be returned, after contacting us. Please ensure that the returned parcel is properly sealed and provide the respective delivery tracking code to us in order to provide proof to us that you have returned the products in the unlikely event that we do not receive the returned parcel.

b) Processing the Refund
If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within fourteen (14) working days after the day we receive your returned products and confirm you are entitled to a refund.

Refunds will only be made against the original credit card used for the purchase. You will receive email notification.

Our liability to you
We only supply the products to you for personal use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
8. Personal Data

We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.

Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website.

Law and Jurisdiction

These Terms and Conditions are governed by the laws of Hong Kong. Any dispute arising from, or related to the use of this Site or to such Contracts shall be subject to the exclusive jurisdiction of the Hong Kong courts. Please note that these Terms do not affect your statutory rights as a consumer.